Volume 30, Issue 3 (2024)

The magazine examines customer service and patient experience from different perspectives. Content includes:

• An editorial from the MDDS President, Dr. Susan Kutis, on pillars for a successful dental career
• A reflection from MDDS Co-Editor. Dr. Allen Vean, examining the basics of customer service
• A feature from Dr. Amanda Jozsa, focusing on nine steps to improving patient experience
• An update on non-compete agreements in Colorado
• An article with practical cybersecurity tips to protect yourself, your patient and the dental practice
• An article on ADA Commons - what it is and how it benefits member dentists