Abstract
Artificial intelligence (AI) is reshaping dental practice administration by enhancing efficiency and providing solutions to address workforce shortages. Free-to-use generative AI (GenAI) tools, such as ChatGPT and Claude, can streamline routine tasks, support creative workflows, and reduce the burden on office teams. However, dental professionals must understand AI’s limitations and ethical boundaries, including risks to patient confidentiality and the potential for inaccurate or misleading outputs. Proprietary dental-specific AI systems demonstrate a safer approach by providing specialized diagnostic support and practice analytics in more secure environments to meet HIPAA standards. Yet even these dentistry-based AI solutions carry a risk of bias that necessitates human assessment and confirmation of their outputs. This article is intended to promote awareness for clinicians regarding the possibilities and considerations for using general-purpose AI responsibly in dental practices while emphasizing the importance of human oversight.
Recommended Citation
Smiley, Christopher J. D.D.S.
(2025)
"Harnessing General Purpose AI in Dental Practice: Strategic Solutions for a Burdened Workforce,"
The Journal of the Michigan Dental Association: Vol. 107:
No.
3, Article 8.
Available at:
https://commons.ada.org/journalmichigandentalassociation/vol107/iss3/8
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Business Administration, Management, and Operations Commons, Entrepreneurial and Small Business Operations Commons, Other Dentistry Commons
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