Abstract
In her monthly column, human resource expert Jodi Schafer provides guidance on managing employee performance issues and terminations with empathy and respect. She highlights that a practice's reputation is influenced by how it treats people, especially during difficult moments. Strategies include early intervention—documenting specific incidents and giving timely feedback instead of waiting until frustration builds. Leaders should foster open dialogue to offer support, such as training refreshers, before resorting to discipline. Difficult conversations should be held in private with honesty and compassion. If termination is necessary, leaders should "exit with grace," clearly explaining final steps and making a neutral announcement to the team to avoid speculation. Reflection and debriefing are essential for leadership growth.
Recommended Citation
Schafer, Jodi SPHR, SHRM-SCP
(2025)
"Staff Matters: Maintaining Empathy and Respect When Performance Issues Occur,"
The Journal of the Michigan Dental Association: Vol. 107:
No.
10, Article 7.
Available at:
https://commons.ada.org/journalmichigandentalassociation/vol107/iss10/7
Included in
Business Administration, Management, and Operations Commons, Human Resources Management Commons
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