Abstract
Navigating awkward moments in a dental office is essential for positive patient experiences. Establish rapport with patients, use active listening, and avoid jargon. Prepare for common scenarios, communicate clearly, and address fears. Stay calm with difficult questions and provide honest answers. Train staff through role-play and feedback, and cultivate a positive, empathetic environment. Regularly solicit patient feedback to improve. These strategies ensure patients feel valued and supported.
Recommended Citation
Patel, Amrita DDS
(2024)
"The New Professional: Mastering those Awkward Moments with Patients,"
The Journal of the Michigan Dental Association: Vol. 106:
No.
8, Article 5.
Available at:
https://commons.ada.org/journalmichigandentalassociation/vol106/iss8/5
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