Abstract
In her Headquarters Report, MDA Executive Director Karen Burgess reflects on the dental landscape entering the third year of the COVID-19 pandemic, acknowledging the "new normal" with increased demand for services, staff shortages, and supply chain challenges. Despite uncertainties, the Michigan Dental Association (MDA) maintained membership numbers better than expected, with a slight decrease in market share. The report emphasizes the importance of member value, highlighted by a favorable Net Promoter Score (NPS) and positive feedback on MDA benefits. It also discusses efforts in diversity, equity, and inclusion, along with successful advocacy initiatives influencing oral health in Michigan.
Recommended Citation
Burgess, Karen CAE
(2022)
"Headquarters Report: A Look Back, a Step Forward,"
The Journal of the Michigan Dental Association: Vol. 104:
No.
2, Article 9.
Available at:
https://commons.ada.org/journalmichigandentalassociation/vol104/iss2/9
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