Abstract
This Staff Matters column addresses workplace conflict arising from an employee's abrasive communication style, affecting collaboration and patient interactions. Acknowledging conflict as normal, the advice emphasizes addressing it promptly. Steps include talking to those involved, identifying themes causing conflict, and meeting with individual employees to discuss concerns, impact, and potential solutions. Considering external stress factors, the focus is on open, respectful, and confidential resolution. Building a strong practice culture is highlighted for enhanced employee and patient satisfaction.
Recommended Citation
Schafer, Jodi SPHR, SHRM-SCP
(2022)
"Staff Matters: Resolving Conflict Between Employees,"
The Journal of the Michigan Dental Association: Vol. 104:
No.
2, Article 6.
Available at:
https://commons.ada.org/journalmichigandentalassociation/vol104/iss2/6
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Dental Public Health and Education Commons, Entrepreneurial and Small Business Operations Commons, Health Law and Policy Commons, Interpersonal and Small Group Communication Commons, Leadership Commons, Organizational Communication Commons, Performance Management Commons
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