This Dentistry and the Law column addresses the challenge of responding to online criticism as a healthcare professional, particularly dentists. The question involves a patient posting false and damaging information online, leading to concerns about reputation and the desire to set the record straight. The response outlines the limitations imposed by HIPAA on using patient information for such purposes and explores the legal complexities in pursuing recourse. The column advises against responding directly to negative online posts, emphasizing proactive reputation management through online advertising and patient testimonials.
Schulte, Daniel JD
"Dentistry and the Law: Responding to Internet Criticism and HIPAA Considerations,"
The Journal of the Michigan Dental Association: Vol. 104:
4, Article 6.
Available at: https://commons.ada.org/journalmichigandentalassociation/vol104/iss4/6
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