Providing constructive criticism is a delicate art, essential for employee development. Yet, resentment and upset often follow critiques. The key lies in the delivery. This column addresses how to ensure your feedback is productive and helps employees thrive. Avoid raising your voice, embarrassing them publicly, or dismissing their input. Instead, embrace teachable moments. Shift from "constructive criticism" to coaching, focusing on the task, explaining the "why," and maintaining respect. Foster open communication, listen actively, and encourage questions. By reframing feedback as partnership, not parental admonishment, you can cultivate engaged and empowered staff, critical in today's competitive job market.
Schafer, Jodi SPHR, SHRM-SCP
"Staff Matters: 'Constructive Criticism’ Isn’t Constructive at All,"
The Journal of the Michigan Dental Association: Vol. 102:
4, Article 6.
Available at: https://commons.ada.org/journalmichigandentalassociation/vol102/iss4/6