Abstract
Cancellations and no-shows wreak havoc on dental practice schedules, with 80% of practices citing last-minute cancellations as the main reason for incomplete schedules. This article provides a proactive approach to minimize cancellations by focusing on three key areas: enhancing the patient experience to build trust and perceived value, optimizing the check-out process with effective communication, and providing ongoing team training on verbal skills and customer service. By implementing strategies that prioritize patient relationships, commitment, and a seamless experience, practices can reduce cancellations, improve scheduling efficiency, and foster patient loyalty.
Recommended Citation
Webber, Carrie
(2024)
"How to Take a Proactive Approach to Reduce Cancellations & No-Shows,"
Articulator Magazine: Vol. 29:
Iss.
4, Article 8.
Available at:
https://commons.ada.org/mddsarticulator/vol29/iss4/8