Cancellations and no-shows wreak havoc on dental practice schedules, with 80% of practices citing last-minute cancellations as the main reason for incomplete schedules. This article provides a proactive approach to minimize cancellations by focusing on three key areas: enhancing the patient experience to build trust and perceived value, optimizing the check-out process with effective communication, and providing ongoing team training on verbal skills and customer service. By implementing strategies that prioritize patient relationships, commitment, and a seamless experience, practices can reduce cancellations, improve scheduling efficiency, and foster patient loyalty.

Included in

Dentistry Commons