The New Professional: Reimagining Rapport: Innovative Ways Dental Teams Connect with Patients

Authors

Amrita Patel DDS, General Practice, New York CityFollow

Abstract

This article explores innovative communication strategies for dental practices to enhance patient interaction. It highlights the importance of digital onboarding for streamlined intake, two-way text messaging for efficient appointments, and personalized video messages to foster connection. Practices are adopting multilingual communication and AI tools like chatbots for 24/7 inquiry handling, integrating them with patient records for tailored responses. Interactive platforms with 3D visuals and video tutorials are used for patient education, empowering them in oral health decisions. The article also emphasizes leveraging social media for engagement, capturing real-time patient feedback, and maintaining empathy-driven human interaction despite technological advancements

Recommended Citation

Patel, Amrita DDS (2025) "The New Professional: Reimagining Rapport: Innovative Ways Dental Teams Connect with Patients," The Journal of the Michigan Dental Association: Vol. 107: No. 7, Article 6.
Available at: https://commons.ada.org/journalmichigandentalassociation/vol107/iss7/6